Kids Connection
Unit 1A Great Northern Work
Hartham Lane
SG14 1QW

Terms and Conditions

Terms & Conditions

Kids Connection are the operators of this website. As a user of this website you acknowledge that your use of this website, including any order you make, is subject to our terms and conditions below.

Please read through these terms and conditions carefully and print a copy for future reference.

We may change these terms and conditions at any time (but not in relation to orders that have been sent to us). Any changes will take effect on the date they are posted onto this website. Your continued use of this website will be subject to the then current terms and conditions.

For the purposes of these terms and conditions a "Consumer" means anyone acting other than in the course of business

  1. Privacy

    1. You acknowledge and agree to be bound by the terms of our privacy policy
  2. Service availability

    1. There are no restrictions placed on the extent to which we accept orders from specific countries.
  3. Your status

    1. By placing an order through this website as a Consumer, you warrant to us that:

      1. You are at least 18 years old;
      2. You are resident in one of the Serviced Countries;
      3. You are accessing our website from that country.
  4. Goods

    1. To avoid confusion, a reference to "goods" in these terms and conditions includes but is not limited to school uniform, dance wear or shoes
    2. On order Goods which are not available at the time of purchase are therefore placed on back order. They are paid for at checkout  and a member of staff will contact you with information for the goods that are now on back order.
  5. The order process

    1. Once the order has been placed, we will notify you if any goods are out of stock and inform you of when they will be ready for you.
    2. Before you submit an order (by clicking the go to checkout button) you will have an opportunity to identify and correct any input errors in your order.
    3. After you submit an order we will give you an Order Reference Number and we will give you details of the goods you have ordered. We will send the same details to you in an email to the email address you provided when you placed the order with us. This email will be an acceptance of your order. You will receive email updates on the progress of your order.
  6. Delivery

    1. We will deliver the goods ordered by you to the shipping address you provide. All deliveries will be made by Hermes or the post office.
    2. Unless stated otherwise, where ordered goods are in stock they are delivered within 5 working days (i.e. Monday to Friday inclusive, but excluding English bank holidays) from the time we accept your order. In any event, unless stated otherwise, your order will be delivered within 30 days of your order being placed. We shall not be under any liability to you for our failure to deliver the goods to you within 30-days of your order because they are unavailable or for other reasons beyond our reasonable control.
    3. If any part of your order is 'out of stock' then all goods that are ‘in stock’ will be delivered first. ‘Out of stock’ items will be delivered separately at a later date as we will tell you.
    4. If you have selected your delivery as store collection, please wait for an email to state that your order is awaiting pickup. You MUST have a copy of your order with you when you collect for your order number and name.
  7. Delivery Charges

    1. Our delivery charges is £3.50 unless you are outside the UK then your shipping cost will differ.
  8. Missing, damaged or incorrect orders

    1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem by emailing or calling Therefore, upon delivery of your goods you should inspect your goods to ensure they have not been damaged in transit, and they are what you ordered, and the delivery is of a correct quantity. To assist us, and to minimise any delays, in addressing your problem you should report it to us as soon as possible (please quote your order reference number when contacting us).


9.       Return of goods for refund or exchange

      1. You must have a receipt to return the goods in store or if you are sending them back they must be sent back with a copy of your receipt and the returns form filled out which came with the goods.
      2. If you are sending them back to us, YOU have to pay the shipping cost, we do not cover this.
      3. Good must be sent back in original packaging and neat with all tags attached, we may refuse if this is not done.
      4. If you are sending back for an exchange, please state on the returns form what you want to exchange for.
      5. Tight, socks, gum shields, swim hats and shoes that have been worn cannot be returned.
      6. You will only receive your refund once we receive your items back and we have checked them. We will them contact you to say we have processed your refund and please expect this to take 3-5 working days to show in your bank account. (This process may take longer during the summer holidays).
      7. If you are unsure of anything please call us on 01992587466 opt 3 or email us at

        1. Returns address is: Kids Connection, 1a Great Northern Works, Hartham Lane, Hertford, SG14 1QW.
  1. Return of faulty goods

    1. In the unlikely event of a fault with your goods please contact us on 01992587466 or email us
    2. Our staff will discuss the alleged fault with you. If your goods need to be returned to us, staff will give you further instructions. Please also enclose with the return package a written description of the alleged fault in the goods. The return to us of the allegedly faulty goods will be at your own cost and risk. You can bring it back to our store instead of sending. We will not accept liability for goods that are damaged in transit and recommend you ensure the goods are sufficiently packaged to prevent this happening.
    3. Upon receipt of the allegedly faulty goods, they will be extensively tested for the reported fault. If after testing we verify the fault we will refund or exchange the goods for you depending on what you chose.
    4. However, if we cannot verify the fault or we prove the goods are not faulty, the returned goods will be returned to you.
    5. To qualify for a refund or exchange of the goods:

      1. You must give us proof of purchase (a receipt); and the goods must otherwise be in an 'as new' condition and complete with any original accessories (and, if possible, the original box and packaging (if any).
    6. Please return the goods to us at the address that is stated on your returns form.



  1. Liability

    1. We warrant to you that any goods you purchased from us through this website are of satisfactory quality and fit for their normal purpose (or any specific purpose you have made known to us which we have confirmed the goods fit for).


    1. Our maximum liability to you in connection with any goods purchased through our website is strictly limited to the purchase price of that good.
    2. We will take reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
    3. Our liability to you shall not in any way be limited:

      1. For death or personal injury caused by our negligence;
      2. Under section 2(3) of the Consumer Protection Act 1987;
      3. For fraud or fraudulent misrepresentation;
      4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our website.
    5. Not withstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under English law.
  1. Additional terms

    1. Additional terms and conditions may apply for our offers. If so, you will be advised of them at the relevant point.



  1. Intellectual property

    1. We, or our licensors, own the copyright, trademarks and all other intellectual property rights in all material and content of this website, which you may use, download and copy for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
    2. You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it anyone else.
  2. Availability of this website

    1. We make no warranty or promise that this website will remain available for your use, or that its use will always be free from viruses or bugs or any errors. We will not be liable to you for any loss of content or material you upload or transmit through this website.
  3. Written communications

    1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. This condition does not affect your statutory rights.
  4. Notices

    1. Any notices will either be posted on our website or emailed to the email address you provide us with.
  5. Events beyond our control

    1. We shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so, that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
  6. Invalidity

    1. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.
  7. Amendments

    1. We do not accept amendments to these terms and conditions unless they are agreed in writing by us.